Online Microsoft Certification Exam Braindumps–CertInside

1D0-450 exam download link:
http://www.plunder.com/-download-3wOMRXG_lUOyJbbGr8odpg.htm

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6. What is the primary role of support service?
A. To track problems and bugs
B. To provide quality assistance
C. To provide technical resolutions
D. To provide the customer with a knowledge-base
Answer: B
7. A customer calls you in a frantic state. The customer has a big presentation in an hour and cannot get the [...]

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1. An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?
A. The analyst has another analyst call the customer
B. The analyst closes the call and moves to the next call
C. The analyst calls the customer back to correct the information
D. The analyst calls the customer back and blames [...]

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6. Customers seem reluctant to engage with SLAs. What two arguments can you use to convince them to become involved?
(Choose 2)
A.SLAs will improve working relationships.
B.IT can always deliver what customers want.
C.IT will become more streamlined.
D.SLAs allow customers the opportunity to criticise IT.
E.IT can prioritise resources to address specific requirements.
Answer: AE
7. How would [...]

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1. Which three are required activities for a service desk manager when undertaking the financial management of the Service Desk?
(Choose 3)
A.Budgeting calculations.
B.Unit costs calculations and analysis.
C.Return on investment calculations.
D.Stocks and Bonds calculations.
E.Staffing policies and procedures.
Answer: ABC
2. You have recently implemented structured information gathering for some aspects of the support offered by your [...]